聯絡我們Contact Us

常見問題Frequently Asked Questions

帳戶與會員Account & Membership

如何註冊成為網站會員？How do I create an account?

點選網頁右上角的「註冊」，即可使用常用的電子郵件信箱建立帳戶，或透過 Google 帳戶快速登入。

Click “Register” in the top-right corner of the website to create an account with your email address, or sign in with your Google account.

忘記密碼該怎麼辦？What should I do if I forget my password?

請在登入頁面點選「忘記密碼」，輸入您的註冊信箱。系統會寄送電子郵件驗證碼，請依頁面指示輸入驗證碼並設定新密碼。若未收到郵件，請一併檢查垃圾郵件資料夾。

Click “Forgot password” on the sign-in page and enter your registered email address. We will email you a verification code. Follow the instructions to enter the code and set a new password. If the email does not arrive, please check your spam or junk folder.

如何修改個人資料或頭像？How do I update my profile or avatar?

登入後進入「會員中心」，點選「個人設定」，即可編輯暱稱、個人簡介及上傳自訂頭像。

After signing in, open the Member Center and select Personal Settings to edit your nickname and bio or upload a custom avatar.

內容閱讀與授權Reading & Content

網站上的漫畫與插畫作品可以免費觀看嗎？Can I read the comics and view the illustrations for free?

可以，網站上的基礎章節與公開插畫皆可免費瀏覽。部分番外篇或獨家特裝章節可能需要使用平台代幣解鎖。

Yes. Basic chapters and public illustrations are free to view. Some bonus stories or exclusive special-edition chapters may require platform tokens to unlock.

作品內容（如圖片、角色設定）可以轉載或進行二次創作嗎？May I repost the artwork or create derivative works?

本站所有原創內容，包含《浮光夢蝶》的角色、劇情及美術設定，皆受著作權保護。如需轉載或進行二次創作，請先透過聯絡表單取得官方授權。

All original content on this website, including Umbra Flight characters, stories and art concepts, is protected by copyright. Please obtain official permission through our contact form before reposting content or creating derivative works.

閱讀漫畫時畫面載入緩慢，該如何處理？What can I do if comic pages load slowly?

建議先檢查網路連線狀態，或嘗試清除瀏覽器快取。若問題持續，可改用其他主流瀏覽器（例如 Google Chrome）重新載入。

Check your internet connection or try clearing your browser cache. If the issue persists, reload the page in another major browser, such as Google Chrome.

支付與代幣Payment & Tokens

平台支援哪些付款方式？Which payment methods are supported?

目前支援 PayPal（包含 Visa、Mastercard、JCB）。臺灣地區請使用 License Key 系統付款。

We currently support PayPal, including Visa, Mastercard and JCB. Customers in Taiwan should use the License Key payment system.

購買的代幣或解鎖章節有使用期限嗎？Do purchased tokens or unlocked chapters expire?

透過官方管道購買的平台代幣沒有使用期限。內容解鎖後，即可在您的帳戶內永久重複觀看。

Platform tokens purchased through official channels do not expire. Once content is unlocked, you can access it repeatedly in your account without a time limit.

付款成功，但代幣沒有入帳怎麼辦？My payment succeeded, but my tokens have not arrived. What should I do?

系統偶爾可能因網路延遲而尚未更新，請稍候 5–10 分鐘。若仍未入帳，請提供「訂單編號」及「帳戶信箱」，透過客服信箱 support@umbraflight.com 與我們聯繫。

Network delays may occasionally prevent your balance from updating immediately. Please wait 5–10 minutes. If your tokens still have not arrived, email support@umbraflight.com with your order number and account email address.

周邊商品與商城Merchandise & Store

購買實體周邊商品（如壓克力立牌、盲盒公仔）支援海外配送嗎？Do you ship physical merchandise, such as acrylic stands and blind-box figures, overseas?

目前主要配送至臺灣地區（臺灣本島、澎湖、金門、馬祖）。部分海外地區的配送方式，請參考結帳頁面提供的國際配送選項；運費與關稅依地區計算。如需預估運費與關稅，請透過聯絡表單洽詢。

We primarily deliver to Taiwan, including the main island, Penghu, Kinmen and Matsu. For selected overseas destinations, please refer to the international shipping options at checkout. Shipping costs and customs duties vary by region. Please contact us using the form for a shipping and customs estimate.

洽詢運費與關稅Ask about shipping and customs

下單後大約多久會出貨？When will my order ship?

出貨日期以商品頁標示的時間為準。各地區的運送時間不同，實際送達時間可能有所差異。

Orders ship according to the schedule shown on the product page. Transit times vary by destination, so delivery dates may differ.

收到商品有瑕疵或損壞，可以退換貨嗎？Can I return or exchange a defective or damaged item?

若收到有瑕疵或破損的商品，請於收到包裹後 7 天內保留完整包裝，拍照並聯絡客服辦理退換貨。請依客服確認的物流時程安排寄送。

If your item arrives defective or damaged, keep all original packaging, take photos and contact customer support within 7 days of receiving the parcel to arrange a return or exchange. Please follow the shipping schedule confirmed by our support team.

聯絡客服Contact Support

歡迎與我們聯絡，請填寫以下資訊，客服將透過電子郵件回覆您。Please fill out the form below. Our support team will reply by email.

客服信箱Support emailsupport@umbraflight.com